Terms of service

These terms are the agreement between you and Genie Automations Ltd, a company registered in England and Wales (company number 17199440) (“we”). By using Site Genie you agree to them. Our privacy policy explains how we use personal data. Contact us at hello@site-genie.co.uk.

1. What Site Genie is

Site Genie is an AI assistant for UK construction work. It helps with snagging, regulations, estimating, RAMS, contract administration, CIS calculations and documents. It's intended for people working in the trade, and you must be at least 18 to use it.

2. You must check its work

AI can be wrong, incomplete or out of date, including when it quotes a source. Site Genie is a drafting and checking aid. It isn't a substitute for a competent person, designer, building control, or legal, tax, financial or health and safety advice.

You are responsible for checking anything you rely on, and for your own work, decisions, documents, tax returns and legal duties. That includes RAMS, quotes, measurements, CIS figures, payment notices and contract deadlines. Check them before you use or send them.

3. Your account

Keep your sign-in details and email account secure, as you're responsible for what happens under your account. Give accurate details, and tell us if you think someone else has got in.

4. Plans, usage and payment

• Free: a one-off amount of usage when you first sign up, worth £3 at our usage prices.
• Pro: £20 for your first month, then £45 a month.
• Pro Max: £90 a month.
• Top-ups: one-off extra usage you can buy at any time.

Using Site Genie spends usage, and the amount depends on the request. Paid usage rolls over while your account stays open. When it runs out, you'll need to top up or wait for your next monthly allowance. Usage has no cash value and can't be transferred.

Subscriptions renew monthly and are charged through Stripe until you cancel. We aren't VAT registered, so the price shown is the total you pay. We'll give you at least 30 days' notice of a price change, and you can cancel before it applies.

5. Cancelling and refunds

You can cancel at any time under “Manage subscription” on the billing page. Your plan continues until the end of the period you've paid for, and we don't normally refund part-used periods or unused usage.

If you're a consumer, not acting for a business, you normally have 14 days to cancel a new purchase. To use it, email us. If you've already used some of what you bought, we may deduct a fair amount for that. Nothing in these terms affects your legal rights.

6. Using it properly

You agree not to:

• break the law, or upload anything you don't have the right to use;
• try to get into other people's data, or attack, overload or get around the limits of the service;
• use it to copy, resell or build a competing service without our written agreement, including by scraping it;
• rely on it alone for safety-critical decisions.

7. Your content

You keep ownership of what you put in, and of what Site Genie produces for you, as far as the law allows. You give us permission to store and process it only as needed to run the service, including sending it to the providers listed in our privacy policy. Similar answers may be given to other users.

We own Site Genie itself. Regulations and guidance belong to their publishers, and Crown copyright material is used under the Open Government Licence.

8. Availability and changes

We work to keep Site Genie running, but we can't promise it will always be available or free of errors. Features and AI models may change. We'll give reasonable notice of any change that significantly reduces what you've paid for, and you can cancel if you don't accept it.

9. Suspension and closing

We may suspend or close an account that seriously or repeatedly breaks these terms, puts others at risk, or doesn't pay, and we'll tell you why unless the law or security prevents it. You can close your account at any time by emailing us. Download anything you need first, as we'll then delete your data as our privacy policy explains.

10. Our liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn't allow us to limit.

If you use Site Genie for business, we aren't liable for loss of profit, revenue, business, contracts or data, for delay or rework costs, or for indirect loss. Our total liability in any 12 months is limited to the greater of £100 and what you paid us in those 12 months.

If you're a consumer, you have legal rights to a service provided with reasonable care and skill, and we're responsible for foreseeable loss caused by our breach.

11. Changes to these terms

We may update these terms. We'll give at least 30 days' notice of important changes, and you can close your account if you don't accept them.

12. Law

These terms are governed by the law of England and Wales, and its courts deal with disputes. If you're a consumer living in Scotland or Northern Ireland, you can also use your local courts, and your local mandatory law still applies. If part of these terms can't be enforced, the rest still applies.